Tuesday, June 7, 2011

Gary Fisher

John "had" a Gary Fisher marlin. He got the bike many years ago (2004) and it has been a good bike. He put about 10 miles on it every work day from the beginning of 2004 till the spring of 2008. He probably put about 5 miles a week on it the next year and a half. Since we moved in the spring of 2010 he has averaged about 21 to 35 miles a week on the bike. To sum up...the bike has been used A LOT through extreme Texas heat and 2 1/2 feet of snow in Boulder.

Last week while riding home (uphill, thank goodness) the bike frame literally broke in half. When he called I didn't believe him. I picked him up and we brought the bike home.

What do you do? We know the bike frame has a lifetime warranty but we no longer have any paperwork or proof of purchase. We called the Gary Fisher dealer here and they said it wouldn't be a problem and to bring the bike in. John and I were both a little skeptical about what Gary Fisher would be willing to do but the bike shop seemed to think that there was no question they'd replace the frame. This was Friday so we went home and hoped for the best.
It has been 1 1/2 business days since we turned the bike in. Gary Fisher (and the bike shop) informed us today that they were sending out a brand new 2011 Gary Fisher Marlin. Not just the frame but an entire new bike with disc brakes, 29in wheels and a lockout front wheel. Oh...I think John is pretty happy! I am super impressed with the quickness and level of service from Gary Fisher. If you are ever wondering about a Gary Fisher bike our experience shows that the service (at least) is going to be excellent.
John will just get a new set of road tires and he'll be set...
Pretty crazy right...imagine if he had been going 30 mph downhill instead of 5 going uphill...serious accident!


5 comments:

MZP said...

WOW!! glad john is ok!! dan has been wanting a new bike...i think we know what to look for!

katharine said...

talk about good customer service! glad he avoided hospitalization :)

trackgeek said...

Well john, that's one way to get a new bike :)

Janine said...

The only thing this post is missing is a picture of the new wheels!

eldon said...

Has John gained some extra weight lately we don't know about?